Call Queues
A breakdown of the Call Queues and the customisation available to you
- Call Queues - Creating your Call Queue
- Queues – Adding Agents
- Queues - How to add an announcement message
- Queues – Skip agents that are on call or offline
- Queues – Abandoned calls
- Queues - Wrap up times for agents
- Queues – Exit paths
- Queues – Exit paths (IVR Options)
- Queues – Removing Agents
- Queues – Pausing an Agent
- Queues – Resuming an Agent
- Call Queues - Customisation - General Section
- Call Queues - Customisation - Position/Time Announce
- Call Queues - Customisation - Abandoned Calls
- Call Queues - Customisation - Automatic Call Backs
- Call Queues - Customisation - Exiting the Queue
- Call Queues - Customisation - Periodic Announcements
- Call Queues - Customisation - Agents Section
- Call Queues - Customisation - Destination for the Queue
- Call Queues - Customisation - Types of Inbound Ringing