Queues – Resuming an Agent – SiPalto Helpdesk

After an agent has been paused and is required to ring again, you will need to reactivate or resume this agent

To Resume Agents, sign into the dashboard and open Status > Call Queues

Open the queue that has the currently inactive agent, this will open a table of stats for all agents in the queue, such as activity and DND status. Look for the agent you wish to resume, then push the play button in the column on the right hand side