Queues – Exit paths

An exit path is an option given to callers who do not wish to wait on the call. This can lead to a voicemail or even attempt to call back the caller when they reach the front of the call queue.

To activate this setting, sign into the dashboard and open Configuration > Call Queues

Then open the queue you wish to have the Exit Path added to. Scroll to the section marked Queue exit key, open the drop down box and select the number you wish to have the exit key set as. By default this is turned off

Once the exit key is selected, as new box will open, this s the path the call exiting the queue will take. The default is to call the user back when they have reached the front of the queue.

To change this simply click the drop down and choose the new destination, finally clicking the Bin icon on the old route

Scroll to the bottom of the page and press Save