Queues – Exit paths (IVR Options)

An exit path is an option given to callers who do not wish to wait on the call. You may already have an IVR (Auto Attendant) that you require the callers to follow in the event of an exit path, this guide will help set that up with you

To activate this setting, sign into the dashboard and open Configuration > Call Queues

Then open the queue you wish to have the IVR Exit Path added to. Scroll to the section marked Queue exit key, open the drop down box and select Use IVR options. By default this is turned off

Once the exit IVR is selected, as new box will open, this is the path the call exiting the queue will take. To change this simply click the drop down and choose the new destination

Scroll to the bottom of the page and press Save