Ring when in use/offline - When enabled the agent will always be called, even if in use or offline
Available Agent ringing - Sets the queue to ring an agent once or multiple times
Report caller's hold time - Description
Agent timeout - defines how long to ring the agent
Wrap-up time - Sets the amount of time to grant to the agent after one call is finished, before sending another call. It can be not possible to use if the agent is in multiple queues
Wait time for retry - set the amount of time before dialling an agent again
Penalty Members Limit - Description
Auto pause - automatically set an agent to "Pause" if it is not answering a call
Timeout restart - Description
On No Available Members - If all the agents are offline, paused or have set DND, then this destination will be followed. It is not followed when at least a member is available, even if busy
On No Free Members - If all agents are busy, offline, paused or have set DND, then this destination will be followed
Join Empty Queue - Description
Leave Empty Queue - Description
Agent Announce - This is the message played to the agent when they answer
Agent confirm message - When the agent answers this message will play to accept the call.
Run AGI when agent answers - Enables an AGI script to run when the agent answers
Agent Identification - description
Max Call duration - limits the call duration to the defined number of seconds once answered by an agent
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