Call Queues - Customisation - Automatic Call Backs

Call Back service

1. This is the service calling back a caller who has left the queue with the exit key.
   1. Call back enabled - the main switch to enable/disable this feature
   2. Call back when agents available - will call back only if an agents is free to get calls
   3. On Queue Call Back - Defines any additional destinations to be used before connecting to the queue at the correct position. NEVER enter the "Queue" as a destination here
   4. Caller ID Number - sets the Caller ID number to use when dialling back the caller
   5. Caller ID Name - sets the Caller ID name to use when dialling back the caller
   6. Call backs max attempts - Defines how many call attempts to do before dropping the position in the queue. A call attempt is made every minute