Agents - the users defined for the queue, they can be extensions, custom destination "Forward To" and External Agents
- normal - the system will try to track usage of the external number, not delivering call to busy custom extensions
- with no state monitoring - the system will ignore any usage of the external number, so it will be always ring
- with full features - the system will try to track usage of the external number, as above, but will use all the features set on the custom destination, when dialling out
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